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DOMLEC Addresses Misinformation about Billing Correction Affecting Some PAUG Customers

Dominica Electricity Services Limited (DOMLEC) recognizes and wishes to correct recent misstatements shared on social media about its communication to some customers regarding a billing correction.

In a statement the electricity company noted, during a review of its’s non-domestic Pay as U Go (PAUG) accounts in late 2022, it was revealed that a charge of $4.32 one thousand volt-amps (kVA) of installed capacity, had not been applied to a number of PAUG accounts.

As shared directly to impacted customers in written communications, the error has been corrected and the monthly charge of $4.32 per one thousand volt-amps (kVA) will be applied ONLY to those affected PAUG accounts from February 1, 2023 and every month thereafter. Customers will not be charged retroactively for the period when the standard monthly charge of $4.32 per one thousand volt-amps (kVA) was inadvertently missed.

This correction does not reflect an increase in rates for customers, as speculated in recent media, but the application of the existing tariff to specific accounts that were not charged as approved. Further, this standard monthly charge, which is applicable to non-residential accounts only, is separate from the cost per kilowatt hour of energy consumed.

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